Frequently Asked Questions
Q: What personal information do we collect from the people that visit our blog, website or app?
A: When you register on our site we may collect information including
• Email Address (for international patients only)
• Phone Number
• Mailing Address in case of medicine delivery and lab test home sample collection
Q: Is my payment secure?
A: Yes, your payment is secure. We have partnered with third-party vendors for payment processing who make sure your payment is secure according to the latest security standards.
Q: Do you save credit card information?
A: No, we does not store any information related to credit cards, online wallets, bank accounts, and any other financial information.
Q: How secure is my personal information?
A: All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
Q: When do we collect information?
A. We collect the said information when you register on our site through the web or via the Marham app.
Q: What type of account can I use to pay online?
A: You can use checking, savings, debit or credit cards, online wallets, and other digital payment methods to pay for your appointments.
Q: Is there any service fee that applies to online payments?
A: There are no additional service charges for making an online payment for appointments.
Q: Do I get a refund in case of cancellation?
A: Please refer to the refund policy section in terms and conditions.